Terms and Conditions

Effective date: 23 September 2026

These Terms and Conditions (Terms) apply to your use of our websites, including yourscalepartner.com and coremind.com.au, and to every purchase of our products and services. Please read them carefully. By using our websites, or by purchasing or paying for any product or service, you agree to these Terms.

1. About us

Our websites, products and services are provided by CoreMind Pty Ltd (ABN 85 129 169 222) trading as Your Scale Partner (we, us, our). In these Terms, you means the person or business using our websites or purchasing our products or services.

Where you have also accepted a proposal, order form or written agreement from us, that document sets out the specific scope and price of your engagement. These Terms apply alongside it, and the specific document prevails if there is any inconsistency.

2. Using our websites

The information on our websites is general in nature. It is not legal, financial, tax or other professional advice, and it does not take your particular circumstances into account. While we aim to keep our websites accurate and up to date, we do not guarantee that all information is complete, current or free from error.

Our websites may link to third-party websites and tools, such as scheduling and payment providers. We are not responsible for their content, availability or practices, and your use of them is subject to their own terms.

You must not use our websites in a way that is unlawful, that interferes with their operation or security, or that infringes anyone’s rights.

3. Products and services

We describe each product and service, including what is included, on the relevant web page, proposal or order form. We will provide our services with due care and skill.

Sessions and calls are scheduled by agreement or through our online booking tools. If you need to reschedule, please give us at least 24 hours’ notice. Sessions missed without notice may be treated as delivered. Unless otherwise agreed in writing, services must be scheduled and used within 12 months of purchase, after which any unused portion expires.

Many of our products and services depend on your participation, including providing materials, attending sessions and giving feedback. Delays caused by you may extend delivery timeframes.

4. Prices, currency and payment

1. All prices are quoted in United States dollars (USD) unless stated otherwise.
2. Australian customers pay Goods and Services Tax (GST) of 10% in addition to the quoted price. Customers outside Australia are not charged GST.
3. All products and services are paid for in full and upfront, before delivery begins.
4. Payments under US$1,000 may be made by credit card and are charged in USD. Any currency conversion or international transaction fees charged by your card provider are your responsibility.
5. Payments of US$1,000 or more are made by bank transfer. We will provide bank details on request or with your invoice. We may accept payment in USD, AUD, EUR or GBP. Payments in a currency other than USD are calculated using the Wise.com conversion rate current at the time of invoicing, or at the time of payment if no invoice is issued.
6. You are responsible for any bank or transfer fees, so that we receive the full amount due.

5. All sales are final

Because our products and services involve reserving our time and delivering expertise and intellectual property, all sales are final and we do not provide refunds, including for change of mind, unused sessions or a decision not to proceed.

The only exception is where the page or proposal for a specific product or service states a refund guarantee, such as a fit guarantee. In that case we will honour the guarantee exactly as stated there.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded (see section 10).

6. No chargebacks

If you have a concern about a payment or about our products or services, you agree to contact us first and to follow the dispute resolution process in section 12 before taking any other action.

You agree not to initiate a credit card chargeback, payment reversal or payment dispute with your bank or card provider in relation to any purchase from us. If you do, you agree to pay an administrative fee of US$500, together with any fees charged to us by our payment providers and our reasonable costs of recovering amounts owed. We may also suspend or stop providing any products or services to you while the chargeback or dispute is unresolved.

7. Your materials and confidentiality

You may share material with us, such as proposals, presentations, documents and recordings. You confirm that you have the right to share it with us and to allow us to use it to deliver our services. Please remove client names and confidential information you do not have permission to share.

We will keep your confidential information confidential and use it only to deliver our services to you, except where disclosure is required by law. We may use third-party tools, including artificial intelligence services, to help analyse, develop and document your work. See our Privacy Policy for more information.

If you give us feedback about our products or services, we may use it to improve them. We will not publish a testimonial or identify you as a client without your permission.

8. Intellectual property

Our websites, content, frameworks, methods, templates, tools and materials, including The Expert Scaling Method™ and the Relationship Generation System™, are owned by us or our licensors and are protected by intellectual property laws. You must not copy, reproduce, resell or distribute them without our written permission.

Once we have received full payment, you own the deliverables we create specifically for you, such as the documentation of your own method, and may use them in your business. We keep ownership of our pre-existing intellectual property, general know-how, frameworks and templates, and grant you a non-exclusive licence to use them as incorporated in your deliverables. Naming or documenting a method does not, by itself, establish legal ownership, registration or exclusivity.

9. No guarantee of results

Your results depend on many factors outside our control, including your market, your offer, how you apply our work and the conversations that follow. We do not guarantee any particular outcome, such as leads, sales, revenue or profit. Examples of client results and testimonials describe individual experiences and are not a promise that you will achieve the same results.

10. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law where it applies. Nothing in these Terms excludes, restricts or modifies those guarantees or any other right or remedy that cannot lawfully be excluded.

To the extent permitted by law, where our liability for breach of a non-excludable guarantee can be limited, it is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.

11. Limitation of liability

To the maximum extent permitted by law, and subject to section 10: (a) we exclude all conditions, warranties and guarantees not expressly set out in these Terms; (b) we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, opportunity, data or goodwill; and (c) our total liability to you in connection with our websites, products and services is limited to the amount you paid us for the relevant product or service in the 12 months before the claim arose.

12. Dispute resolution

If a dispute arises in connection with these Terms, our websites or our products and services, the following process applies before either party commences court proceedings (except where a party seeks urgent interlocutory relief).

1. Notice and negotiation. The party raising the dispute must give the other party written notice describing it. Both parties must then try in good faith to resolve it within 14 days.
2. Mediation. If the dispute is not resolved within 14 days of the notice, either party may refer it to mediation in Melbourne, Victoria, Australia, administered by the Resolution Institute under its mediation rules. The mediator will be agreed by the parties or, failing agreement within 7 days, appointed by the Resolution Institute. Each party bears its own costs of mediation, and the mediator’s fees are shared equally. Mediation may be conducted by video conference.
3. Binding arbitration. If the dispute is not resolved within 30 days of being referred to mediation, either party may refer it to final and binding arbitration in Australia. The arbitration will be conducted in Melbourne, Victoria, by a single arbitrator under the Resolution Institute Arbitration Rules and the Commercial Arbitration Act 2011 (Vic), in English. The arbitrator’s award is final and binding on the parties and may be enforced in any court of competent jurisdiction.

Nothing in this section limits any right you have under the Australian Consumer Law that cannot lawfully be excluded.

13. Privacy

We handle your personal information in accordance with our Privacy Policy.

14. Changes to these Terms

We may update these Terms from time to time by publishing a new version on our websites. The version in effect at the time of your purchase applies to that purchase.

15. General

These Terms are governed by the laws of Victoria, Australia. Subject to section 12, you submit to the non-exclusive jurisdiction of the courts of Victoria. If any part of these Terms is invalid or unenforceable, it will be severed and the rest will continue to apply. Our failure to enforce any part of these Terms is not a waiver of our rights.

16. Contact us

CoreMind Pty Ltd t/as Your Scale Partner
ABN 85 129 169 222
L15, 461 Bourke St, Melbourne VIC 3000, Australia
Email: [email protected]
Phone: +61 404 027 748